Frequently asked questions
Where are your products manufactured?
Our core garments are manufactured in Italy and Belgium. Some of our accessories are sourced from different workshops outside of Europe.
We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do I need to pay a deposit?
Yes. We require a 50% deposit of the order and full payment on receipt of the goods.
When will I get my order?
8 weeks from the date of receipt of 50% deposit.
Please note that factory closures, public holidays, or unforeseen transport delays may affect delivery.
What is the return policy?
Because custom pieces are made to your specifications, all sales are final and no returns are accepted, except in the case of a manufacturing defect. If you believe your custom piece is defective, notify us in writing at hello@velovia.com.au within 14 days of delivery, including your order number and photos. You'll be responsible for securely packing and returning the item, and we'll arrange a repair or replacement once we've confirmed the fault.
Because your apparel is custom-made to order, we cannot accept returns due to sizing or fit preferences.